FAQ

How long will it take to receive my order?

 

Handling Time

Products are made to order so please allow 2-7 business days for processing before it's shipped. After the order is shipped, you will receive a notification with the tracking code to your email or phone.

Shipping Time

     US - Flat Rate domestic shipping takes between 1-8 business days. A tracking number will be provided as soon as the item is shipped. 

   International - Flat rate international shipping takes between 3-20 business days. A tracking number will be provided as soon as the item is shipped.

Canada Orders: Customs, taxes, and other fees that may be applicable will fall under the customer's responsibility. You may visit this website to calculate possible import charges: http://www.purolatorinternational.com/trade-regulations

 

Express Shipping

If you need expedited shipping, we will try to accommodate your request as best as we can but we ask that you email us your order number as soon as you placed your order so we can process it right away. Please send your email to: support@makerandmine.com (Holiday Shipping Guidelines still apply). 

 

Holiday Shipping Guidelines: 

Christmas is the busiest time of the year when it comes to shopping. In order to ensure that you receive your order before the 21st of December, please check our order guideline below:

SHIPPING METHOD ORDER DEADLINE
Economy  Nov 27
Standard  Dec 4
Express  Dec 5
Overnight  Dec 7
Flat rate Nov 27

 

Shipping Method (International)

SHIPPING METHOD CANADA EUROPE AUSTRALIA/ NEW ZEALAND REST OF THE WORLD
No rush  Nov 20 Nov 20 Nov 19
Economy Nov 20 Nov 28 Nov 28 Nov 28
Standard  Nov 30 Nov 30 Dec 4 Nov 30
Express  Dec 6 Dec 4 Dec 4 Dec 4

 

What is your return policy?

We strive to make our customers happy with their purchase. If for some reason, you want to make a return, we do allow it within 14 days after you received your order. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. Please contact us first before returning any products you purchased from us. Click the Contact Us button or send an email to support@makerandmine.com and we will assist you the best way we can.

To be eligible for a return, item must be unused/unwashed and in the same condition that you received it (ex. Tags must still be attached). Original shipping and handling charges are non refundable and the buyer pays for return shipping. Sale items are considered final and are not eligible for a return.

 Some items are exempt from being returned for hygienic reasons.  

  • Head Wear (Beanies/Hats)
  • Onesies
  • Swimwear
  • Socks

What if I didn't receive my package?

If your package hasn't arrived and it has been more than our normal delivery times, please don't hesitate to send us an email at support@makerandmine.com or you can also click the CONTACT US page and enter your information so our customer service department can help you out right away.

Maker & Mine is not responsible for any lost/damaged items that was caused by any of the following:

  • Unclaimed - Shipments that go unclaimed are returned to our facility and the customer will be liable for the cost of a reshipment.
  • Customer placed wrong address upon check out. If the customer placed wrong address, we can re-ship the package and the customer will be charged for the cost of re-shipping it. 
     
    Where does Maker & Mine ship?
    .
    Domestic
         We currently ship everywhere in the US, including Alaska, Hawaii and US territories.
    .
    International
         For international shipping, we currently ship to Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom (This list can change anytime without prior notice). We are looking forward to adding more countries in the future so if your country is not yet on the list, do check us back next time or you can also send an email directly to support@makerandmine.com and we might be able to work things out to better serve you!
     
    Where are your products made from?
    Currently, all of the products on our website are made from any of our three manufacturing sites located in the US, Europe and Mexico. When a customer makes an order, we choose the closest location to the customer to ensure the most effective and efficient way of shipping and handling our products. This information can change anytime as the company continues to grow and provide a variety of products for our valued customers.